Terms & Refund Policy

Last updated September 28, 2026

Sessions and pricing

Private tutoring is $100 per hour, online or in person. A single session is paid when you book online. Sessions are online by default. In-person sessions are available across Westchester and NYC, at a public spot like a library or at the student's home. In-person sessions carry a travel fee based on location, agreed with you before the session and never added afterward.

Scheduling

After you pay, you tell us which days and times work, and we confirm an exact time by email or phone.

Refunds

Single sessions

• Cancel at least 24 hours before your session starts for a full refund.
• Cancellations with less than 24 hours' notice, and no-shows, are not refunded.

Session packages (for example, 5-, 10-, or 20-hour packs)

• Refundable in full only if you ask within 24 hours of purchase and before any session has taken place.
• After that, packages are non-refundable, including hours not yet used. Unused hours can be rescheduled.

Always refunded

• If we can't find a session time that works for you after you pay.
• If we cancel a session and you'd rather not reschedule.

To request a refund, email support@novamlearning.com or novamlearning@gmail.com, or tell your tutor directly, within the time limits above. Approved refunds go back to the original card through Stripe, usually within 5–10 business days.

Results

Tutoring improves preparation, but we can't guarantee a specific score or grade.

Contact

Novam Learning, part of Novam · Westchester & NYC · support@novamlearning.com